Shop Policies

Order Processing

Due to the custom Nature of the products we sell, current processing time is 2-6 business days. 

We will start processing your order as soon as payment has cleared and details of orders are finalized. All of the items at Lucy Lews are made to order and customized based on customer specifications due to this LucyLews will accept cancellations up to 24 hours after placing order.

Refunds and Exchanges

Lucy Lew's Vinyl Decor is committed to 100% customer satisfaction. If for any reason you are not satisfied with your order, return the unused vinyl within 30 days or receipt for a full refund (less shipping). If product is defective we will replace it with the same design and color choices free of charge. Customer must return defective product then replacement decal will be mailed out.
***Exception: please see Shop policy for info on the ZERO VOC ,VOC free and stain resistant paint.

****Although every attempt is made to reflect colors accurately. Colors can change based on your computers color management settings. If you would like a specific color, please contact me and I am happy to mail you out some scraps of vinyl.
We use Oracal 631 Vinyl which is a high quality matte vinyl, if you choose to layer a lighter color over a darker color, you may be able to see some variation in color where the lighter color is layered over the darker color. Lucy Lews is not liable for color choices made by customer.
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Additional Policies

ZERO VOC , VOC FREE PAINT, PAINT AND PRIMER IN ONE:
If you think you may have one of these paints Please message me and request a test decal so you can try it before you purchase.

Note:If you choose to order, despite having this type of paint, and your decal does not stick, NO refund or replacement decal will be given if the decal does not stick.

MY VINYL:
Note: I use Oracal 631 Vinyl that uses a removable adhesive, the mfg has done some research and this vinyl May not stick to the ZERO VOC or VOC free paint, Paint and Primer in One, or any paints that contain Teflon or something that makes it "stain resistant" If you have one of these paints you may be able to apply a finish coat (same sheen, and test before covering the wall) that would all the decal to stick.

If you think you may have one of these paints this is a link to the article:
http://www.signwarehouse.com/blog/?p=5540

Lucy Lew's Vinyl Decor is not responsible for the application or use of our products. Lucy Lew's Vinyl Decor will not be responsible for labor, installation, incidental or consequential damages of any kind. Customer assumes all risk and liability associated with the use of our products.
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